Clinical Support
Clinical Support
![Clinical Support](https://auacambodia.org/wp-content/uploads/2016/05/Pre-ARTART-Support-1228x691.jpg 1228w, https://auacambodia.org/wp-content/uploads/2016/05/Pre-ARTART-Support-614x346.jpg 614w, https://auacambodia.org/wp-content/uploads/2016/05/Pre-ARTART-Support-295x166.jpg 295w, https://auacambodia.org/wp-content/uploads/2016/05/Pre-ARTART-Support-590x332.jpg 590w)
AUA has been supporting Cambodian healthcare providers for more than a decade through our Center of Excellence (CoE), Technical Assistance (TA) and prison (CC1 & CC2) sites. Our clinical teams work alongside and in close collaboration with doctors, nurses and administration staff to ensure HIV/AIDS patients and most at-risk populations receive effective and efficient diagnosis, treatment and support.
In 2015, AUA staff worked across nine sites in Phnom Penh and Kampong Cham province.
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AUA’s Reception, Triage and Case Management Supporter staff manage a range of clinical workflow duties, including:
- Receiving new patients;
- Scheduling appointments;
- Opening and maintaining patient files;
- Transferring information between departments;
- Transporting blood samples for off-site testing;
- Tracing patients who missed an appointment, either by phone or home visit.
As the first point of contact for many HIV/AIDS patients and newly diagnosed PLHIV, our clinical teams are also responsible for helping patients manage their holistic health. AUA staff also:
- Identify and refer patients who are suffering from co-infections, including TB and Hepatitis C;
- Contact the partners of PLHIV and link them with counseling and testing services;
- Identify pregnant women for PMTCT services;
- Refer exposed infants for initial testing and manage their follow-up testing;
- Refer patients to other non-health services, including legal aid and housing assistance.
In 2015, AUA clinical staff identified and facilitated specialist referral services for:
AUA is recognized by the Cambodian Government and the World Health Organization for its expertise and vital role in Cambodia’s Pre-ART/ART structure. Our staff are trained in best practice techniques and observe international standards in integrated case management and data collection.
In 2011, AUA was responsible for transferring a large number of patients from national hospitals to new ART sites established by the Cambodian Government. AUA is a flexible organization and our staff continue to adapt to the constantly evolving model of HIV/AIDS care in this country.